Digital Health Patient Services Coordinator?/Remote

Position: Digital Health Patient Services Coordinator (Remote)

Ignite Your Career With CORA!

As a Patient Services Coordinator at CORA, you’ll be a vital part of our clinical operations support team by providing meaningful patient interactions and exceptional customer service. You’ll perform a wide range of administrative tasks, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.
This is a full-time, remote position supporting our Digital Health program didate must be located in Eastern Standard Time Zone.

Who We Are:

CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to Treating Everyone Right.

What You’ll Love

About Us:
• Medical, dental, vision, disability, and life insurance
• 7 paid annual holidays + 2.5 weeks PTO that grows with time
• 401k Retirement & savings plan
• Career growth opportunities within CORA
• Leadership development: coaching, mentorship, and skill-building activities

What You’ll Need:
• Previous experience working in the healthcare setting
• Fluency in Spanish preferred, not required
• High School diploma or GED required
• Previous customer service experience within the last two years required
• Proficiency with Microsoft Office Suite (Word and Excel) required
• Strong time-management and organizational skills
• Superior written and verbal communication skills
• High level of personal integrity, reliability, and honesty
• Ability to work effectively in teams and autonomously in a fast-paced environment

Bonus Points:
• Basic medical terminology
• Previous experience working remotely

What You’ll Do:
• Warmly greet and build rapport with patients virtually through phone interactions and video calls
• Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary
• Verify patient insurance for outpatient therapy benefits (applicable locations only)
• Provide communication on first visit expectations to all new patients
• Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit)
• Capturing patient insurance cards, , and all other pertinent paperwork
• Collect co-pay/deductible payments and provide a receipt with each transaction (as able)
• Assist the Digital Health team with the enrollment process for Remote Therapeutic Monitoring
• Perform additional administrative duties as communicated by the Digital Health Manager

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.
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