Client Support Specialist (Entry-Level / Remote-Hybrid)
Vandis is looking for quick learners with dynamic problem-solving skills. Someone who looks at the big picture while working on the details. Youre a self-starter, ambitious, and youre looking to grow in a company.
It's always best to start at the beginning.
Our Client Support Specialist (CSS) is an entry-level position.
Learn our business from the ground up.
The Client Support Specialist (CSS) serves as a valuable resource for Vandis clients, account managers, and regional partners. The CSS engages with internal and external resources to support the business objectives of our clients. They assist with managing customers, deals and other data in HubSpot so the Account Manager can maintain and grow their accounts/regions. It is the duty of the CSS to support our Accounts Managers with new business as well as renewal business. The CSS must keep their finger on the pulse, tracking and assisting with all deals throughout the entire pre-sales process, as well as a few post-sale objectives.
Responsibilities:
· Track and manage opportunities from inception to procurement in a timely manner.
· Create and maintain relationships with clients, manufacturers, and distributors.
· Understanding of the sales, quoting process, pricing strategy and renewals business.
· Collaborate internally with other departments.
· Manage HubSpot as a CRM to input data, track opportunities and create reports.
· Coordinate internal and external meetings to move opportunities forward.
· Submit and track Deal Registrations.
· Work with internal and external teams to build, price and deliver accurate quotes.
o Update our team and clients, where applicable, with relevant product and partnership changes and promotions.
Candidate Qualifications:
· Up to 2 years of experience in a similar role.
· Bachelor's Degree in Business Administration or related fields.
· High attention to detail.
· Effective communication skills, able to develop professional relationships with business partner and clients, as well as internally within team and other departments.
· Prior experience dealing with pricing, quoting and customer service.
· Proficient in HubSpot, Microsoft 365 and SharePoint.
Note: There is also a quarterly bonus. Hard work and success have their rewards.
Vandis Inc. is a major provider of Computer Security and Network Infrastructure to Fortune 1000 corporate accounts, universities, government agencies, K-12 school districts and hospitals throughout the NY/NJ metro area. We also provide integration, professional services, training, and managed services utilizing our own team of engineers.
For close to 39 years, Vandis Inc. has seen the technology and business world change while our client-focused approach has remained the same. We are a growing, profitable, and financially stable company. With a consistent growth rate, no debt, and a strong balance sheet, you can feel assured that you made the right career choice.
Job Type: Full-time
Pay: $49,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Compensation Package:
Bonus opportunities
Schedule:
8 hour shift
Work Location: Hybrid remote in Albertson, NY 11507
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