Seasonal Trainer I
Overview
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
Responsibilities
Your Responsibilities
Coordinate new hire, progression and enhancement training
Train new and existing employees on client projects emphasizing customer confidentiality and security
Develop non-classroom communication and training materials
Assess individual participant and class performance
Participate in minor client interaction including effective curriculum feedback and client visits
Demonstrate the highest standards of ethical and professional conduct in dealing with new employees
Thrive as a team player in a fast paced, high energy, change oriented environment
Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
Perform other related duties and assignments as required and assigned by supervisor or manager
Qualifications
Qualifications
Preference for those with healthcare and/or insurance background
Minimum 1 year call center supervisory or training experience in high paced customer focused environment
Six months previous Customer Service Experience
Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
Requires solid organizational, administrative, leadership and time management skills
Able to demonstrate personal ownership of tasks and follow through to obtain desired results
Must have a keen sense of attention to detail, taking the initiative
Must be enthusiastic and comfortable speaking in front of large groups of people
Patience with various types of learners
Skilled in determining why and how tasks should be handled to effective completion
Proven experience in overcoming unexpected difficulties and using logical problem solving skills
Excellent written and verbal communication skills
Prior training curriculum development (instructional design) experience preferred
Must have availability to work various shifts influenced by current business needs
College degree preferred or equivalent work experience required
High school diploma or GED required
Must pass background and drug tests
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Apply Job!