Customer Care Agent

Customer Care Agent

Prepare to be SKINspired! Image Skincare is currently seeking new team members to join the fastest growing skincare brand in the industry. If you’re a high-energy, ambitious leader in your profession, we want to speak with you! Our Philosophy is simple. Image Now. Age later™. Image Skincare is an evidence-based clinical skin care company, providing professional skincare products and effective skincare solutions in over 60 countries worldwide.

The most innovative brand in the industry, Image Skincare consistently produces the latest anti-aging, balancing, hydrating, and illuminating technologies to further our mission of helping the world to Age Later™.

At Image Skincare, we are enthusiastic about helping people look and feel their best through scientifically advanced skincare solutions. Our team is committed to delivering exceptional products and unparalleled customer experiences. We are looking for a friendly Customer Care Agent with a sparkling personality and a genuine passion for helping others.

What will you bring to the team?
• Positive energy that people can feel through the phone, email and chat.
• A willingness to learn about our skincare products to become a skincare guru!
• The ability to calm the storm and resolve customer issues with care.
• A knack for spotting trends in feedback to help make the Image experience even better.
• Sales charm to educate customers about our monthly promotions with a consultative sales approach.
• Tech-savviness with tools like Zendesk and Microsoft Outlook/Teams.
• Attention to details to process orders, returns, and exchanges making it a seamless experience for the customer.
• Incredible organizational skills to maintain accurate service tickets.
• Be engaging with your Image teammates like sales, marketing and warehouse teams to address customer feedback and improve service delivery.

Qualifications: • Love for skincare and helping people feel fabulous with at least 2 years of customer service experience. • Excellent communication skills – like “they want to chat with you forever” good. • A team player mindset and a dash of independence. • An initiative-taking attitude with superhero critical thinking skills and the ability to adapt to a fast-paced environment. • Comfortable with using multiple computer programs and screens during customer interactions. • Passion for skincare and familiarity with Image Skincare’s products is a plus

What’s in it for YOU:
• Work with the #1 Spa & Salon Professional Skincare Brand (Kline & Co, 2024 Professional Skincare U.S. report)
• Immerse yourself in the world of advanced skincare with a team that is enthusiastic about being skinspired.
• A collaborative work environment where your ideas matter.
• Discounts on Image skincare products to keep your glow game strong.
• Benefits package designed to support your well-being.
• Balance your work life with a mix of office and remote options.
• Advance your career in a dynamic and supportive environment
• Take part in fun company-wide activities whether virtual or in person to connect with your team.

Qualifications
• Minimum of 2 years customer service sales experience
• Strong verbal and written communication skills
• Knowledge of Microsoft Word and Excel, Zendesk
• Must have strong selling to customer need’s ability
• Must have exceptional interpersonal and organizational skills
• Experience in skincare, spa or medical brands.
• Ideally, a Licensed Esthetician (not a requirement)
• Ability to work independently
• Career oriented with a positive energetic attitude
• Be comfortable using multiple computer programs including online database and internet-based systems
• Complete cases within 24 hours of assignment
• Follow up on open cases and pending e-mails until completion
• Assist on orders and order processing
• Knowledge of SAP, Shopify, and/or CRM software
• Knowledge of phone systems software

Benefits Available:
• 9 Paid Holidays
• Medical, Dental, Vision and Life Insurance (after 30 days of employment)
• 401 (k) (after one year of service)
• Employee Corporate Discount Program
• PTO (Paid Time Off)

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:
• Day shift

Work Location: Remote

Apply Job!