Apple Support College Program At Home Advisor California State University, Fresno in Fresno, CA in Apple (job Id: 1690697300)
Job title: Apple Support College Program At Home Advisor - California State University, Fresno
Company: Apple...
Job description: At Apple, we believe that dedication, a lively environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers! Building this environment starts with you! You are a problem solver who easily connects with others. You help friends and family troubleshoot issues and you exceed their expectations with your guidance, knowledge, and passion for technology. You are curious about why things work the way they do and are interested in using methodical troubleshooting process flows to fix hardware and software components when things go wrong. You have excellent verbal and written communication skills, as well as the ability to prioritize tasks and manage your time. You can multitask across systems and applications, analyze, isolate and resolve various technical issues. You have the potential to thoughtfully engage, explaining step-by-step solutions with patience and an approach tailored to each individual customer. You're not only here to help fix technical issues but also provide an incredible customer experience. If this sounds like you, you could be the next Apple Support College Advisor.
Key Qualifications Key Qualifications
Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
Approach opportunities flexibly and with good judgment
Model high standards and demonstrate quality, honesty and accountability
Able to navigate difficult conversations and display resilience after challenging situations
Potential to effectively tailor communication and style to differing audiences
Able to self-manage and work independently in a fast-paced, constantly changing environment
Thrive on a team where expertise is shared and feedback is welcome
Effective time management, including ability to multitask, organize and prioritize
Able to research and grasp technical information across multiple tools while respecting customer privacy
iOS, Smartphone, Tablet, PC or Mac experience
Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Makes space to listen, learn, and amplify diverse perspectives and experience
Actively seeks out opportunities to champion and celebrate inclusion and diversity
Description Description
At Apple, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. As an Apple Support College Advisor, your voice is critical in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers' first point of contact, you'll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We'll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs - and remind them that behind our great products are amazing people. We'll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. We're committed to helping employees explore their potential. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.
Education & Experience Education & Experience
Must be enrolled in at least one class at a four-year accredited university in the U.S. pursuing a bachelor's degree or higher through December of 2025 or later Technical, business and communications majors preferred 2.7 GPA preferred
Expected salary: $22 - 25.9 per hour
Location: Fresno, CA
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