Customer Service Rep (100% Remote)
About the position
The Customer Service Representative at StartCap is a remote position focused on providing exceptional support to clients seeking funding options for their startups and small businesses. The role emphasizes problem-solving, effective communication, and collaboration with various departments to ensure a seamless customer experience. The representative will assist clients with loan applications, gather feedback for service improvement, and guide new customers through their onboarding process.
- Responsibilities
- Provide exceptional customer support via phone, email, and chat to ensure clients understand their funding options and application processes. ,
- Troubleshoot and resolve customer issues efficiently with a positive and empathetic approach. ,
- Assist clients with their loan applications and help them navigate resources, explaining product benefits clearly. ,
- Gather customer feedback and relay it to the team for service and product improvement. ,
- Collaborate with other departments, including funding specialists and tech support, to ensure seamless service for customers. ,
- Guide new customers through their initial setup, ensuring they feel confident and supported.
- Requirements
- 1-2 years of experience in customer service or related roles, although training is available for the right candidate. ,
- Strong written and verbal communication skills. ,
- Familiarity with business finance, start-up funding, or lending processes is a plus, but training can be provided. ,
- Ability to work independently and as part of a team. ,
- Tech-savvy with familiarity in CRM systems, live chat software, and basic office tools.
- Nice-to-haves
- Experience in business finance or lending processes. ,
- Ability to handle stressful situations with empathy and patience.
- Benefits
- Flexible work environment allowing remote work. ,
- Growth opportunities as the company expands. ,
- Supportive team culture focused on mutual assistance and customer service.
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