Call Center Agent (100% Remote) **US ONLY** - Now Hiring
About the job Call Center Agent (100% Remote) **US ONLY**
- JOB OVERVIEW:
- Customer Care Representative Full-Time
- Reports to Customer Care Team Lead
- 100% Remotework from home!
- RESPONSIBILITIES:
- Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)
- Delivers quality customer satisfaction with every contact
- Meets key individual productivity metrics in line with department goals
- Displays understanding and follow through with policies and guidelines
- Communicate to management regarding issues
- Other duties as assigned
- SKILLS:
- Strong verbal and written communication skills
- Fast typing speed (at least 50 wpm or above)
- Tech-savvy and a fast learner
- Customer-focused
- Ability to work under stress to achieve targets
- Previous experience with Zendesk is a plus
- College degree or equivalent preferred
- EQUIPMENT, INTERNET AND WORKSPACE REQUIREMENTS:
- A desktop or laptop (2015 or newer, Mac or PC)
- A voice-capable headset, and a webcam to carry out training and work duties.
- Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom.
- A (non-public) dedicated workspace that is free from noise or distraction About the job Call Center Agent (100% Remote) **US ONLY**
- JOB OVERVIEW:
- Customer Care Representative Full-Time
- Reports to Customer Care Team Lead
- 100% Remotework from home!
- RESPONSIBILITIES:
- Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)
- Delivers quality customer satisfaction with every contact
- Meets key individual productivity metrics in line with department goals
- Displays understanding and follow through with policies and guidelines
- Communicate to management regarding issues
- Other duties as assigned
- SKILLS:
- Strong verbal and written communication skills
- Fast typing speed (at least 50 wpm or above)
- Tech-savvy and a fast learner
- Customer-focused
- Ability to work under stress to achieve targets
- Previous experience with Zendesk is a plus
- College degree or equivalent preferred
- EQUIPMENT, INTERNET AND WORKSPACE REQUIREMENTS:
- A desktop or laptop (2015 or newer, Mac or PC)
- A voice-capable headset, and a webcam to carry out training and work duties.
- Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom.
- A (non-public) dedicated workspace that is free from noise or distraction
Apply Job!