Bilingual Evening/Weekend Client Relations Associate
About the position
The Bilingual Evening/Weekend Client Relations Associate is a part-time remote position focused on providing exceptional support to clients as they navigate a budget and debt counseling course. The role requires effective communication in both English and Spanish, with a strong emphasis on helping clients understand course details and resolving their inquiries through various channels such as phone and online chat. A commitment to working evenings and weekends is essential for this position.
- Responsibilities
- Provide outstanding support to Abacus clients ,
- Resolve inbound requests via phone, online chat, and email ,
- Explain technical issues to clients in a way they can understand ,
- Use internal tracking tools to manage client issues ,
- Must be available to work every Saturday night
- Requirements
- Fluent in Spanish (speaking and writing) ,
- 1+ year experience in client service, retail, or educational role preferred ,
- Bachelor's degree preferred ,
- Strong written and verbal communication skills ,
- Well organized and able to multi-task ,
- Able to work independently and as a team player
Nice-to-haves
- Benefits
- Work from home
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