Customer Interaction Agent
Customer Interaction Agent
Job Summary of Customer Interaction Agent:
In this role, you will be responsible for handling packages, conducting quality checks, and managing transactions to ensure a seamless customer experience. With flexible shifts available, this presents a great opportunity to start or advance your career in a dynamic setting.
- Job Duties and Responsibilities of Customer Interaction Agent:
- Help clients with questions and needs related to shipping services.
- Verify shipment destinations and evaluate packages to ensure they satisfy quality requirements.
- Manage package processing using UPS systems and maintain meticulous records.
- Handle sales transactions promptly and with a high level of professionalism.
- Deliver expert and welcoming customer assistance amidst a busy environment.
- Qualifications and Experience of Customer Interaction Agent:
- Training will be provided, regardless of prior experience.
- Demonstrating excellent communication and interpersonal capabilities.
- Necessary computer competencies for package monitoring and record preservation.
- Proficiency in managing multiple assignments and paying close attention to particulars.
- It is a requirement to have the legal right to work in the United States.
- Benefits of Customer Interaction Agent:
- The company offers Part-Time, Full-Time, and Seasonal positions to suit different availability preferences.
- Pay scale that encourages competitiveness and potential for advancement.
- Healthcare, dental, and eyesight perks (following a period of waiting).
- Paid vacation and holidays are part of the employee compensation package.
- A retirement fund with contributions from both the employee and the employer, as is typical with a 401(k) plan.
- Eligible employees have access to reduced prices and aid for educational pursuits.
- Salary:
- The compensation for this position starts at $21.00 hourly.
About UPS:
UPS is a Fortune Global 500 company and one of the world's largest logistics providers, specializing in package delivery and supply chain solutions. With a focus on iovation, sustainability, and community, UPS is committed to delivering what matters. Join our diverse, hardworking team and take the next step in your career with UPS
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