Support College Program At Home Advisor - Fayetteville State University
Join Apple as a Support College Advisor, providing exceptional customer service and technical support.
Your Role:
- Key responsibilities include:
- Engaging with customers to provide world-class service and technical support.
- Troubleshooting and resolving issues for products like iPhones, iPads, and MacBooks.
- Using technical expertise and creativity to meet customer needs.
- Following documented troubleshooting flows.
- Acting as the friendly voice of Apple and the first point of contact for customers.
About You:
- Candidates should possess the following:
- Enrollment in a U.S. university through December 2027 or later, pursuing a bachelor's degree or higher.
- A quiet home workspace with ergonomic furniture and a hard-wired internet connection.
- Availability for five weeks of full-time paid training and 20 weekly hours post-training.
- Ability to flex hours based on business needs and school schedule.
- Minimum typing speed of 40 WPM.
- Successful completion of a pre-employment assessment, background check, and initial training.
- Minimum 2.7 GPA.
- Preferred majors: Business, Communications, Computer Science, Engineering, or related fields.
- Passion for customer service and issue resolution.
- Ability to navigate difficult conversations and work independently.
- Effective time management and multitasking skills.
- Eagerness to learn and take on new challenges.
Compensation & Benefits:
This position offers competitive pay, great benefits, eligibility for the company stock plan, time off, an employee discount, and resources for career development.
Training & Development:
Apple provides comprehensive training to ensure you become the best in your role, with dedicated resources for ongoing growth and career development.
Career Progression:
Opportunities for career advancement are available, with a focus on exploring potential and fostering a culture of inclusion and diversity.
How to Apply:
Submit your application through the provided link, ensuring all required information is included.
This job may close before the stated closing date, you are encouraged to apply as soon as possible
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