Front Office Customer Service Representative with Sports Company

League Outfitters is looking to expand our Customer Service by adding experienced professionals. This position has the responsibility of interacting with our customers via the phone, email, Live Chat, and in-person.

We are looking for competent and enthusiastic individuals with superior communication, problem-solving, and people skills to be a part of our Customer Service team. This position is at the forefront of our consumer communications and plays an integral role in our overall success.

The Customer Service team members will use empathy to understand the needs of our customers and solve their challenges great and small. As an ambassador of the company, the Customer Service team plays a critical role in ensuring our customers have an outstanding experience, every time. You will help identify customer needs, present and answer questions about our various products and recommend solutions.

The Customer Service team members will learn and grow with the company. You will be responsible for maintaining a very positive relationship between the company and the customer. You will be the face of the company to customer so you must possess the ability to quickly prioritize responsibilities, in order to efficiently execute a myriad of tasks relating to the customers issues. The goal is to ensure excellent service in order to foster repeat customers. The role would include helping customers in the retail store.

Customer Service Responsibilities

· Provide an ultimate level of service to the customer in a pleasant, efficient manner via telephone, email, and Live Chat

· Field inbound calls from customers in order to ensure excellent service

· Communicate with customers in a proactive, positive, and professional manner across multiple channels

· Respond to questions, provide information, and promote products while meeting the needs of the customer

· Identify the root cause of inquiries by asking probing questions to determine a solution that is best for the customer

· Maintain and learn product knowledge to be able to educate consumers and suggest products that meet their needs and wants

· Remain positive and professional in all customer interactions

· Use critical thinking to help identify areas to improve the tasks and maximize efficiency

· Help wherever is needed and want to learn new things to grow within the company.

About Us: League Outfitters is a family-owned sporting goods company with a rich history in sports since 1974. In 1999 we founded our first sports equipment company to provide the finest sports equipment available. We have consistently provided a great shopping experience while offering a huge selection of the best brands available at the best possible prices. Our store contains the finest quality brand name sporting goods, uniforms, and accessories available.

League Outfitters experienced staff is professionally trained and has a great wealth of knowledge concerning the specific needs of individual players and teams. Our knowledgeable staff is here to assist you with sizing, color selection, availability, and pricing. Every staff member we have is here will be able to answer your questions while assisting and serving you.

We are dedicated to you. Our goal is superior customer service with complete customer satisfaction to both individual players and teams throughout the United States and the world! We look forward to providing you with the very best in the latest cutting-edge products, pricing, name brands, selection, service and expertise. We offer shop-at-home convenience 24 hours a day, 7 days a week with same day shipping all over the world at www.LeagueOutfitters.com.

“Check Us Out”: Our web site is: www.LeagueOutfitters.com

Contact information:

League Outfitters

8220 Stayton Dr.

Jessup, MD 20794

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:
• Health insurance

Shift:
• 8 hour shift

Experience:
• Customer Service: 2 years (Required)

Ability to Commute:
• Jessup, MD 20794 (Required)

Ability to Relocate:
• Jessup, MD 20794: Relocate before starting work (Required)

Work Location: In person

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