Customer Service Trainee
- Description:
- Provide vital support to Medicare-eligible members by assisting them with finding providers, resolving billing issues, obtaining prescriptions, and more.
- Receive, investigate, and resolve all customer inquiries timely and accurately.
- Handle customer service inquiries and problems via telephone.
- Ensure all customer communication is clearly documented.
- Interact through various channels such as Chat, Phone, Email, and TEAMS.
- Educate caller to ensure resolution is achieved on first contact.
- Must be able to pass required testing.
- Participation and attendance are mandatory.
- Work overtime as required.
- Must live within a 50 miles radius of Chattanooga.
- Requirements:
- 1 year of experience in a customer service support role required.
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Proficient oral and written communication skills.
- Proficient interpersonal and organizational skills.
- Exceptional time management skills.
- Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment.
- Independent, sound decision-making and problem-solving skills.
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers.
- If current employee with the company, must meet minimum performance expectations.
Benefits:
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