Merchant Services New Verticals Team Lead
About the position
The Merchant Services Team Lead at DoorDash is responsible for overseeing a team dedicated to building and maintaining Merchant Catalogs. This role focuses on ensuring customer success by leading a motivated team, managing operational KPIs, and improving processes within the Merchant Services organization. The position requires strong leadership skills, operational insight, and the ability to manage multiple projects effectively.
- Responsibilities
- Lead a team of motivated individuals focused on customer success to deliver on operational KPIs. ,
- Support the team by being present and approachable, answering questions, and providing real-time feedback. ,
- Assess and establish goals for individuals and the broader team. ,
- Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business. ,
- Improve on existing processes and workflows. ,
- Develop impactful projects and report on performance. ,
- Work with other partners to ensure the success of the team. ,
- Operate as a Subject Matter Expert by creating, distributing, and presenting performance reports to identify trends and highlight opportunities for improvement.
- Requirements
- Experience in operations, customer service, or other relevant fields. ,
- Proficient understanding of Salesforce and Google Sheets. ,
- Ability to motivate a team, set and achieve targets, and manage career growth and performance. ,
- Comfortable making tough decisions that balance quality and quantity. ,
- Ability to manage multiple project deadlines and shifting priorities. ,
- Strong mind and talent for process improvement.
- Nice-to-haves
- Previous experience in a team lead or people management role. ,
- Experience in a fast-paced, dynamic work environment.
- Benefits
- Premium healthcare coverage ,
- Wellness expense reimbursement ,
- Paid parental leave ,
- Comprehensive benefits and perks
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