Remote Dispatcher & Scheduler

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Job Title: Remote Dispatcher & Scheduler (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,500 USD monthly paid bi-weekly via PayPal

Schedule: Tuesday, Wednesday, Thursday, Friday from 10:30am EST to 6pm EST; Saturday from 8am East to 6pm EST

Job Overview:

Our client is a mobile pet grooming service and they are looking to add an energetic, results-oriented individual to their scheduler/customer service team! The role supports the groomers in the field, scheduling efficient routes and groom durations, to optimize a groomer’s workday.

Responsibilities:
• Answering incoming calls, returning voicemails and texts, and email correspondence. This includes professional handling of customer complaints, and resolution within one’s scope.
• Informing customers on the services and prices our company provides, especially as applicable to their breeds and their pet’s needs and health, and making appropriate recommendations.
• Capturing accurately the appropriate information to set up an appointment for the customer.
• Maintaining groomers’ fully-booked schedules by creating/rescheduling/canceling appointments, in collaboration with groomers.
• Brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.
• Respond to calls/texts from groomers in the field, in real-time, regarding customer and pet issues. This requires the ability to multi-task by setting priorities among inputs.
• Review of the schedule at the end of the day for completed appointments, verifying charges and payments.
• Take credit card payments over the phone, especially when groomers are outside of cell service.
• Run and analyze reports to assist in gaining and improving client retention.
• Keep management and other dispatchers informed of any issues, actions, or problems.

Qualifications, Skills and Key Competencies:
• Must have excellent verbal and written communication skills to be able to explain our services to customers, and book new and existing customer appointments.
• 2+ years of Customer Service or relevant experience.
• Must be very reliable, organized, flexible, empathetic, polite, a team player, professional, and have exceptional listening skills.
• The ideal candidate would be naturally sociable with great customer service skills and a good knowledge of the layout of the geography and commuter routes within the Tampa Bay and surrounding area.
• Working knowledge of Google docs and sheets or Microsoft Word and Excel.
• Ability to multitask and manage multiple calls or issues at the same time.
• Positive attitude and a team player – we thrive on good vibes and supporting each other!
• Being a dog lover is definitely a plus!
• Excellent English level both written and spoken
• Fully bilingual (Spanish and English)

Benefits:
• They provide extensive training of our business processes and technology.
• They are a super fun team that loves pets and takes great care of their clients!
• Vacations: 2 weeks per calendar year after you have worked for a year.
• Sick leave: Paid with a doctor's note with a max of 5 days per year. After that you still need a doctor's note but it would be unpaid.

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

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We appreciate your interest and look forward to reviewing your application!

Apply Job!