Tech Control Management Process Risk Reduction Manager

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

The Process Risk Reduction Team drives the continuous improvement of Technology processes through targeted efforts to reduce operational risk and steps in when noteworthy issues or events occur. Risk reduction efforts can be identified through proactive monitoring for areas of opportunity, self-identified events, or remediation of gaps identified by internal and external reviewers. Such efforts are spearheaded by the Process Risk Reduction Team and are executed in partnership with other Technology teams that own the frameworks and processes under review

Additionally, the team services as an operational risk subject matter expert for the Technology organization.

Risk Reduction Managers know operational risk is a top priority for our business. You don’t just see the problem—you’ll drive the solution. You will be asked to:

Enhance Risk Mitigation Practices
• Enhance the control environment at American Express through close partnership with other Technology teams.
• Identify and proactively flag areas of high risk for intervention (e.g. process evaluation, automated alerts for near-threshold breaches, etc.)
• Develop and recommend risk mitigation strategies to address identified risks
• Develop, implement, and document adequate process controls
• Perform on-going tracking, monitoring of progress, escalation, and governance of identified issues on a periodic basis
• Influence partners to achieve targeted levels of project oversight, controls, and compliance

Provide Internal Consulting Services
• Provide guidance on controls and compliance, to key stakeholders
• Partner with the Tech Risk & Info Security Business Leadership Team to develop, implement, monitor, and report on appropriate control ratings and compliance ratings

Evolve with Process Risk Reduction Team
• Document learnings from improving controls
• Adapt to change as the Process Risk Reduction team continues to evolve

Requirements
• 5+ years of experience in Risk Management or Audit; specialty in Information Technology or Information Security risk preferred.
• Bachelor’s or an equivalent degree in a related field is beneficial
• Relevant certification(s) such as CISA, CISM, or CRISC is highly desired
• Deep knowledge of process excellence, risk/control assessment data analysis, compliance, and internal IT control frameworks
• Strong problem solver with the ability to use analytical methods to affect change
• Strong project management skills to drive high quality, timely deliverables across a matrix environment and ability to influence without direct authority
• Ability to conceptualize complex control relationships and develop rigor in control development, design and testing practices.
• Excellent written and verbal communication skills to deliver quality, actionable feedback on potential control issues
• Excellent written

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