Assoc Dir-Prog & Proj Mgmt
About the position
The Associate Director position at Verizon involves leading a team within the MILDEPS Government Program Management Office to support a large, complex network. This role is responsible for ensuring customer satisfaction, managing project assignments, and collaborating with various stakeholders to drive solutions and performance improvements.
- Responsibilities
- Manage a team of employees and contractors located in multiple states and across several disciplines ,
- Own responsibility for all aspects of the Performance Work Statement (PWS) and serve as primary customer contact ,
- Collaborate with customer civilian and contractor administrative and technical staff ,
- Plan and distribute work assignments ,
- Set objectives and manage the performance to meet the objectives ,
- Drive customer solutions ,
- Manage vendor relationships ,
- Interface directly with Verizon senior leaders to address complex customer requests ,
- Perform risk assessments and develop strategic plans to mitigate risks ,
- Monitor support response in regards to Service Level Agreements (SLA) and conduct periodic performance review meetings
- Requirements
- 10 years of professional experience or Bachelor Degree from an accredited university in a related discipline (Masters preferred) ,
- 10 years of Telecom and/or IT Implementation Experience ,
- 5 years of relevant management/supervisory experience ,
- 5 years of relevant experience with Data Center and High-Speed Networking ,
- Significant experience following Project Management Body of Knowledge (PMBOK) methodologies
- Nice-to-haves
- Active Top Secret Clearance
- Benefits
- Hybrid work environment with defined work location ,
- Minimum eight assigned office days per month
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