Lead Quality Assurance Auditor

Remote, USA Full-time Posted 2025-04-26

Department:
Technical OperationsOur Company Promise

Responsible for performing duties to meet Southwest Airlines requirement to comply with FAA 121.373 Continuing Analysis and Surveillance (CASS) program. This position will conduct audits to ensure the CASS program for monitoring the performance and effectiveness of the maintenance program is meeting requirements
This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington,Wyoming, and Puerto Rico.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Performs surveillance to ensure that operational procedures are in compliance with SWA policies and procedures and regulatory requirements
Performs in-process audits of aircraft maintenance documents (i.e., Airworthiness Directive (AD), Major Repair and Alterations, Required Inspection Items (RII), and Long Term Time Limited Deferral (LT TLD) work documents) to ensure compliance with SWA and Regulatory Requirements
Evaluates and recommends improvements to business practices, processes and controls to address reported or unreported failures in compliance
Acts as liaison by interacting, guiding and responding to Certificate Management Offices (CMO) or Flight Standards District Offices (FSDO) FAA inspectors during their on-site visits and inspections
Maintains professionalism while conducting surveillance and interviews with Customers to become familiar with activities, procedures and controls within area to be audited
Reviews business processes to identify potential risks or gaps within current processes and procedures
Writes and distributes audit reports and audit summaries to internal and external Customers and where appropriate, provides recommendations for improvements or process changes to mitigate compliance risk
Develops, Maintains, Coordinates and Facilitates Team Assignments/Team Assignment meetings
Develops and Facilitates Team Audit Training, and mentors Team members in development of skills
Analyzes and resolves complex audit issues and effectively attains conflict resolution in a timely fashion with little to no supervision
Will be required to accomplish investigations, reporting and follow-up of non-compliance events found at AEMP, vendor, or SWA MX Location
May perform other job duties as directed by Employee's Leaders
Expert knowledge of maintenance procedures outlined in the 14 CFR Part 121, SWA Maintenance Procedures Manual, and/or other Industry Standards( A4A, ARSA, etc)
Working knowledge of the CAMP (Continuous Airworthiness Maintenance Program) and the CASS ( Continuous Analysis & Surveillance System) in a 14 CFR Part 121 environment.
Requires excellent communication skills both oral and written
Strong computer and software skills required (Excel, Access, PowerPoint); familiarity with data query or reporting tools preferred
Ability to develop and facilitate presentations at monthly CASS Board meeting and/or other venues as needed
Ability to influence outcomes at all levels of the organization
Ability to anticipate and resolve problems, and able to address situations with conflicting priorities with professionalism
Ability to prioritize work with multiple concurrent tasks, and meet timelines provided
Ability to adapt and demonstrate a flexible approach and work style to meet changing demands, environments and circumstances
Required: High School Diploma or GED
Expert level experience, expansive and far reaching knowledge in::
Aviation maintenance environments
14 CFR Part 121 Air Carriers
Aviation Inspection or Auditing

Required: Airframe and Powerplant Certificate or ASQ Certification
Ability to access all industry environments, including restricted access areas requiring climbing, bending, kneeling and stooping
Limited exposure to the fumes of fuels, oils and chemicals
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Able to travel with some overnight stays up to 40-60% of the time
Travel on weekends may be required
Must be able to perform audits during day, evening or night shifts

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
Potential for annual Profit-sharing contribution toward retirement -when Southwest profits, you profit***
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
Pay amount doesn’t guarantee employment for any particular period
*401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
**Profit-sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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