MST Fully Remote ServiceTitan Scheduling Specialist
About the position
The ServiceTitan Scheduling Specialist at Pink Callers is responsible for managing the day-to-day scheduling operations within a fast-paced environment. This role focuses on ensuring that technicians are efficiently dispatched to service calls, installations, and repairs while providing exceptional customer service. The ideal candidate will have a growth mindset and a strong interest in professional development, along with experience in the plumbing, HVAC, or service industry.
- Responsibilities
- Oversee day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments ,
- Coordinate scheduling of technicians for service calls, installations, and repairs ,
- Dispatch technicians to job sites in a timely and efficient manner ,
- Monitor technician schedules and adjust as needed to accommodate emergencies or last-minute changes ,
- Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints ,
- Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner ,
- Organize and maintain systems for documents, invoices, and client records ,
- Process payments from customers and follow up on overdue accounts as necessary ,
- Assist in setting up and implementation of ServiceTitan ,
- Additional responsibilities to support the growth of the company
- Requirements
- Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services ,
- Proficiency in Google Suite, Slack and in dispatching software such as ServiceTitan ,
- Excellent time management skills and the ability to multitask and prioritize work ,
- Attention to detail and problem solving skills ,
- Excellent communication with customers, suppliers, and team members ,
- Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers ,
- Must have a clear background check
Nice-to-haves
- Benefits
- Work from home flexibility ,
- Professional development opportunities
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