Part-Time Remote Customer Service Representative
Part-Time Remote Customer Service Representative
Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you! We are seeking part-time remote Customer Service Representatives!
- Critical Position Requirements:
- Applicants must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas.
- Must be able to provide their own equipment to start with high speed internet that meets speed requirements.
- Must have a distraction free workspace that is free from background noise and interruptions.
- Starting pay is $16.50/hour!
- ESSENTIAL ACTIVITIES
- Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
- Accurately enters claim data into our production systems while on a live phone call.
- Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs.
- Verifies customer insurance coverage and deductible amounts and communicates the information to the customer.
- Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.
- Utilizes systems and resources provided to enhance the overall customer experience.
- Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.
- Other duties assigned by leadership.
- PROFESSIONAL REQUIREMENTS
- Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards
- Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment
- The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset
- The ability to read and utilize provided scripting in a conversational and timely manner
- Demonstrates a high level of empathy and integrity by always doing the right thing
- Has an upbeat personality and can show an authentic willingness to assist our customers
- Previous experience working in a contact center or other customer service role
- 16+ years of age
- High School Diploma or equivalent, or actively enrolled
- WORK FROM HOME REQUIREMENTS
- Personal computer or laptop with Windows 10 or higher. Please note that Macs and Chromebooks are not compatible with our current systems.
- High Speed Internet that meets the below requirements:
- Download Speed = 25 Mbps or higher
- Upload Speed = 10 Mbps or higher
- Ping = 50 ms or lower
- Jitter = 20 ms or lower
- Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi)
- USB wired headset
- Webcam
- Dedicated workspace free from background noise and interruptions
- WHAT YOU’LL GET
- Pay is $16.50/hour and offers bonus opportunities.
- A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.
- Weekly pay checks!
- Up to $5,250 in tuition reimbursement per year.
- Paid training and all the tools and resources you'll need to be successful.
- View all our health, wealth, and life offerings at www.safelitebenefits.com.
Apply Job!