Overnight Customer Service Representative
The position is licensed only for residents of Pennsylvania, Ohio, and West Virginia.
Capital Management Services has an exciting opportunity for Overnight Lost/Stolen Customer Service Positions!
We are currently seeking candidates with strong customer service skills to join our growing team of overnight, weekend, and holiday lost/stolen customer service agents.
We are especially interested in candidates with a background in any field requiring customer outreach such as phone customer service, collections, telemarketing, and sales interested in a Work From Home position. This role is performing Lost/Stolen Customer Service for a large banking institution. Candidates with other forms of Customer Service experience who are looking to "break into" the remote call center environment are also encouraged to apply.
- Both the training and the position are 100% fully remote, and are looking for candidates to perform the following functions on a daily basis:
- File Disputes: Customers who call in suspecting fraud on their account must file a dispute for the charges, and must have their debit card shut down for safety.
- Express Empathy: Potential bank account fraud is serious, and scary for customers. The agent must be able to maintain an empathetic and professional tone throughout all calls.
- Off-Hours Availability: This job is 100% Nights, 100% Weekends, and 100% Holidays. This is not a traditional 9 to 5, and no traditional hours exist except for holidays.
- Requirements:
- High school diploma or equivalent (GED) required, Associates Degree Preferred.
- Must be 18 years of age or older.
- Background Check Required.
- Excellent communication skills.
- Ability to use WIRED High-Speed Internet Connection with a minimum of 25 Mbps Download / 25 Mbps Upload (No Wifi). We provide equipment, but wireless internet is not permitted.
- Android (OS 11.0 or higher) or iPhone (iOS 15 or higher) Smartphone.
- Either a Smartphone with Unlimited Minutes, or Landline Phone.
- Ability to problem solve
Training starts on May 14, 2025 with the following Schedule:
Week 1:
5/14/25: 1700-2200-Tech Day
5/15/25: 2100-0200-Classroom Day
5/16/25: 2100-0200-Classroom Day
5/1725: 1700-2200
5/18/25: 1700-2200
Week 2: New Hires-new hires will work with agent trainers to speaking to Customers
5/21/25: 2100-0200
5/22/25: 2100-0200
5/23/25: 2100-0200
5/24/25: 1700-2200
5/25/25: 1700-2200
Full-time schedule: 38 Hours
Saturday: 1700-0200
Sunday: 1700-0200
Monday: Off
Tuesday: Off
Wednesday: 2100-0600
Thursday: 2100-0600
Friday: 2100-0100
Part-time schedule: 25 Hours
Saturday: 1700-2200
Sunday: 1700-2200
Monday: Off
Tuesday: Off
Wednesday: 2100-0100
Thursday: 2100-0100
Friday: 2100-0100
- Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
- Schedule:
- Evening shift
- Holidays
- Night shift
- Weekend availability
- Supplemental pay types:
- Bonus pay
- Education:
- High school or equivalent (Required)
- Experience:
- Customer Service: 3 years (Required)
- PC or Laptop: 3 years (Required)
Job Type: Full-time
Pay: $14.00 per hour
Expected hours: 20 – 40 per week
- Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
- Shift:
- Overnight shift
- Experience:
- Customer Service: 1 year (Preferred)
- Location:
- East Palestine, OH (Required)
Work Location: Remote
Apply Job!