Upcoming 2025 Remote Customer Service Representative Opportunities - OH and PA areas

Description

The current hiring needs for our Columbia Gas Customer Service Representative roles are unknown at this time. This job posting is being utilized to create a candidate pool in the event that position(s) become available in the near future. To be considered for these potential upcoming opportunities, you must apply now.

Job Description

Remote Customer Service Representative 1 (Pennsylvania and Ohio)

Are you passionate about helping others and solving problems? Do you thrive in a fast paced, dynamic environment? If so, we have the perfect opportunity for you! Columbia Gas, a NiSource company, is seeking dependable full-time Customer Service Representatives with a strong work ethic that demonstrates a customer service focus who can communicate and relate well with others. There will be a full range of opportunities which include diverse, detailed, complex responsibilities. This position responds to a full range of customer telephone inquiries related to their utility bills, service order inquiry/requests, connect, transfer of service, and/or emergency calls.

Please Note: Although this is a remote position, employees are required to have reliable transportation to travel to their designated Columbia Gas facility as necessary.

Starting Pay: $21.00 per hour with an additional one-time $500 sign-on bonus for Traditional CSR role and $22.20 per hour with an additional one-time $500 sign-on bonus for Bilingual CSR role.

Successful applicants will be required to complete a CSR Aptitude Assessment. If offered a position, candidates will be required to pass a Background and Drug test.

The selected candidates must possess an enthusiasm for learning along with good problem-solving, conflict resolution and math skills.

Principal Duties and Responsibilities
• Processing billing calls: investigate meter read and other requests relating to billing accuracy or payment.
• Handling emergency calls
• Processing customer move-ins, adds and transfers.
• Processing refunds, compensation requests and changes to accounts.
• Routing escalated customer issues for resolution.
• Making referrals and processing requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy, or other programs, as necessary
• Processing order inquiry calls, initiate service orders, and provide service order status updates.
• Assisting customers with credit/payment arrangements
• Directing customers to the appropriate self-service channels as necessary
• Meeting individual deadlines, metrics, and team goals
• Multi-tasking while effectively focusing on priority issues
• Working cooperatively in a group environment to achieve common goals

Required Qualifications for Position
• High school diploma or equivalent.
• One (1) year of Customer service experience.
• Computer skills including navigating multiple tabs, windows, and systems
• Must be able to type a minimum of 25 WPM (Word Per Minute)
• Solid written and verbal communication skills
• For bilingual candidates: Must possess solid written skills in English and Spanish and must speak fluent English and Spanish
• Must be 18 years of age or older.

Preferred Qualifications for Position
• 2-3 Year(s) Call Center and/or Customer Service Experience
• 2-5 years previous customer service work from home experience
• Utility experience
• Advance computer skills including navigating multiple tabs, windows, and systems
• Ability to type 60-65 WPM (Words Per Minute)

Living Requirements

Must reside 80 miles or less from one of the Columbia Gas facility located below:
• Columbia Gas of Ohio, (290 W Nationwide Blvd, Columbus, OH 43215).
• Columbia Gas of Pennsylvania, (12 Sandstone Way, Dunbar, PA 15431).

Work From Home Office Requirements

Please note: Due to our commitment to serving our customers, we cannot make any exceptions for candidates who do not meet the requirements listed below.
• Required to maintain high speed wired internet access (75mpbs download and 15mpbs upload) that is hardwired-No Wi-Fi or Satellite Internet. If selected, you will be required to provide proof of Internet requirements.
• Must have the ability to work in a secure, private location either a designated room or office in residence that includes a non-disruptive work environment from others in the household that has proper, ergonomic office equipment (computer desk and computer chair) and set-up.
• Must have a smart phone to download a VPN app on your personal device.
• Must be available from 7:00 a.m. – 7:00 p.m. and able to attend 100% of the 13-week training program. Punctual attendance is essential as it guarantees consistent service delivery and reliability for our customers, showcasing our dedication to excellence and professionalism.

We believe you will make many valuable contributions to NiSource Corporate Services, while enriching your personal development. Please understand that if offered, you will be required to obtain approval from your supervisor prior to applying to other jobs at NiSource if your interests are within 12 months of your start date as a Customer Service Representative.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

Salary Range*:$34,400.00 - $48,200.00
• The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Start Date:
2025-05-12

Posting End Date (if applicable):
2025-05-19
Please note that the job posting will close on the day before the posting end date.

Apply Job!