Customer Service Representative
This position will oversee and ensure timely, accurate completion of customer service and order processing duties.
- Job Responsibilities:
- Oversee key daily Customer Service tasks
- Order Entry
- Invoicing
- Timely Order Delivery
- Builds strong and cohesive relationships, promotes teamwork
- Escalation resource for customer complaint and order issue investigations and resolutions
- Ensure consistent and timely availability of requested daily activity/sales reports
- Develops and maintains thorough knowledge of EDI portals and other order processing/handling tools
- Remains knowledgeable and up-to-date on product changes and developments
- Continually builds good customer relations
- Other duties may be assigned from time to time by the manager
- Requirements:
- Solid work ethic, ability to multi-task,
- Approachable, pleasant, and enjoys working in a team environment
- Proficiency with Microsoft Office, SAP, and EDI processes and portal tools
- Qualifications
- 1+ years' of customer service
- Excellent written and verbal communication skills
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