(Live Chat Remote Jobs) AT FedEx Part-Time Remote $30/H – Sacramento, CA
FedEx is hiring Part-Time Remote Live Chat Customer Service Representatives in Sacramento, California. This is a great opportunity for those who are looking to work from home while providing excellent customer service. As a Live Chat Representative, you will assist customers via online chat, helping them with their shipment tracking, delivery inquiries, and other FedEx-related services.
Role Overview
As a Live Chat Customer Service Representative, you will assist customers through FedEx's online chat platform. The job involves helping customers with tracking packages, resolving service issues, and providing information about FedEx services. This role requires a positive attitude, excellent typing skills, and the ability to multitask effectively while offering high-quality service.
- Key Responsibilities
- Assist customers via live chat, providing support for shipment tracking, delivery statuses, and billing inquiries.
- Resolve customer issues quickly and efficiently using FedEx’s internal systems.
- Maintain a friendly and professional tone in all written communication.
- Accurately document all customer interactions for follow-up and quality control purposes.
- Escalate issues as necessary to ensure complete customer satisfaction.
- Qualifications
- Must be based in or near Sacramento, CA, and authorized to work in the U.S.
- High school diploma or equivalent required.
- Previous customer service or live chat experience is preferred.
- Strong communication skills, especially in writing.
- Ability to work independently with excellent time management skills.
- A reliable internet connection and a dedicated home office workspace.
- Compensation and Benefits
- Starting pay of $30/hour.
- Flexible, part-time hours with the ability to work from home.
- Paid training and continuous support.
- Paid time off (PTO) based on hours worked.
- An inclusive and collaborative work environment.
How to Apply
To apply, visit the FedEx careers page, search for live chat remote customer service positions in Sacramento, CA, and submit your application. Successful applicants will be invited to participate in a virtual interview. FedEx is an Equal Opportunity Employer, and they are committed to fostering a diverse and inclusive workplace.
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