Remote Customer Service Agent
Job Overview
We are seeking a dedicated and enthusiastic Remote Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to handle various customer inquiries with professionalism. Candidates please be mindful that you will be an independent contractor in this role.
- Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service.
- Provide accurate information regarding products and services while addressing customer concerns.
- Handle cash transactions and maintain accurate records of financial exchanges.
- Perform data entry tasks to update customer information and track interactions.
- Engage in outbound calling to follow up on customer inquiries or provide additional support.
- Demonstrate excellent phone etiquette while maintaining a friendly and professional demeanor.
- Collaborate with team members to resolve complex issues and improve overall service quality.
- Assist in training new staff members on customer service protocols and best practices.
- Experience
- Previous experience in client services or customer support is preferred but not mandatory.
- Proficiency in computer systems for data entry and record management.
- Experience with cash handling is a plus.
- Bilingual or multilingual abilities are highly desirable, particularly in English and other languages.
- Strong interpersonal skills with the ability to communicate effectively with diverse clientele.
- Familiarity with outbound calling techniques is beneficial.
Join us in delivering outstanding service and making a positive impact on our customers' experiences!
Job Types: Full-time, Part-time, Contract
Pay: $14.00 - $17.00 per hour
Expected hours: No less than 15 per week
- Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
- Referral program
- Work from home
- Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Split shift
People with a criminal record are encouraged to apply
- Application Question(s):
- Do you reside in any one of the STATES CURRENTLY NOT AVAILABLE FOR HIRE AT THE MOMENT?
- CALIFORNIA
- CONNECTICUT
- COLORADO
- ILLINOIS
- MASSACHUSETTS
- MINNESOTA
- NEW JERSEY
- NEW YORK
- OREGON
- PENNSYLVANIA
- VERMONT
- WASHINGTON
- WISCONSIN
- If so we are not hiring in those states.
- Do you have or are you willing to obtain your own computer and or laptop. Depending on client you may need a second monitor. Headset and Hard wired(Ethernet) internet with a stable connection WiFi won’t work for this position?
Work Location: Remote
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