RCT Service Coordinator

Job title: RCT Service Coordinator in Nashville, TN at Coca-Cola

Company: Coca-Cola

Job description: Functional Area: RC MaintenancePosting Locations: NashvilleJob OverviewThe RCT Service Coordinator plays a key role in supporting the growth of our commercial fleet business by serving as the primary point of contact throughout the entire customer lifecycle. This role combines the responsibilities of a Central RO Processor and Service Coordinator, emphasizing hands-on, field-based customer engagement and operational coordination. The ideal candidate will ensure efficient repair order processing, accurate invoicing, and outstanding customer service to both internal and external clients.Duties & ResponsibilitiesRepair Order Management:

• Process new work requests from initiation through completion


• Create and manage estimates; submit for approvals to internal stakeholders and customers


• Review and approve the accuracy of repair orders (ROs)


• Handle invoicing for internal and external customers, including third-party billing portals

• Serve as the primary contact for commercial fleet customers


• Provide timely updates and handle all customer inquiries and complaints


• Foster and maintain strong, professional customer relationships

• Process vendor repair orders and oversee work at unmanned locations


• Manage paperwork and documentation for outside services.


• Facilitate and track road call requests

• Perform SharePoint approval processing


• Coordinate credit and rebill transactions as needed


• Enter new parts, process recalls, and warranty claims


• Support campaign creation and rollout


• Serve as backup for parts processing functions

• 2+ years of experience in fleet maintenance, service coordination, or a related field


• Strong understanding of repair order processes and service operations


• Excellent customer service and communication skills


• Ability to work independently in a field-based environment


• Proficient in Microsoft Office Suite and comfortable using SharePoint and third-party customer portals


• Strong attention to detail and time management

• High school diploma or equivalent

• Associates or Bachelor's degree

Expected salary:

Location: Nashville, TN

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