Customer Care Employee

Our customer care employees are at the heart of Humana and make up about 12% of Humana’s workforce. These valued employees care for our members, providers, sales representatives and employees by offering various support via traditional, high-touch and digital channels, such as telephone, chat and social media.

Our team focuses on creating simplified, consumer-centric approaches. Employees have the freedom to approach their work with creativity, which ensures each customer’s needs are uniquely met. We work on cross-functional teams to continuously improve the way we interact with and serve our customers.

Full-Time Customer Care

Full-time customer care employees work more than 30 hours per week. Effective day one, employees receive:

• Competitive compensation


• A benefits package that includes health, dental, vision, tuition assistance, 401(k) and more


• Professional development opportunities including career advancement, virtual learning platforms, networking opportunities, mentoring programs and more

Part-Time and Seasonal Customer Care

Part-time customer care employees work between 20-29 hours per week. Many of our part-time employees take advantage of our flex scheduling, which allows employees to work from home or in a Humana office. We support each of our employees on their journey to achieve work-life balance.

Seasonal customer care employees work for a limited period of time, often around the same time each year.

These employees have access to:

• 401(k) retirement savings plan with employer match


• Employee Assistance Program (EAP)


• Cross-training for skills development


• Potential full-time opportunities


• Student loan refinancing consultation


• National and local discounts on computers, vacations, phones, retail shopping and more

Support for Your Career

Flexibility: We know your life extends outside of work. We have many options to support your interests and needs.

Training: We provide instructor-led and hands-on training.

Growth: Learn the healthcare industry and advance your career with ongoing training.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements.

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