Live Chat Representative
Rev Kitchen & Bar is a vibrant, guest-focused restaurant brand known for delivering top-tier hospitality and culinary innovation. As we grow, we’re enhancing how we connect with our guests online. We’re looking for a friendly, fast-typing, and solutions-oriented Live Chat Representative to be the digital voice of Rev—helping guests with questions, reservations, and service requests in real time.Position Summary:As a Live Chat Representative, you’ll be the first point of contact for guests connecting with Rev Kitchen & Bar online. Whether it’s answering menu questions, helping with reservations, or resolving issues, you’ll deliver prompt, friendly, and professional support that reflects our high standards of hospitality.Key Responsibilities:
- Respond to guest inquiries via live chat on the website, social media, and other digital platforms
- Assist with online reservations, order support, menu details, hours, and general inquiries
- Resolve issues quickly and professionally, escalating when necessary
- Maintain a warm and conversational tone that reflects our brand voice
- Track and log guest interactions accurately in the system
- Collaborate with front-of-house and management teams to ensure accurate, real-time communication
- Identify and report trends in guest feedback to improve service and operations
- Assist with outbound messages during special events, promotions, or service updates
Requirements
- 1+ year experience in customer service, hospitality, or a similar role
- Excellent written communication and typing skills
- Friendly, professional, and solution-oriented demeanor
- Comfortable multitasking and working in a fast-paced environment
- Familiarity with live chat platforms (e.g., Zendesk, Intercom, or similar)
- Knowledge of restaurant operations or online ordering platforms a plus
- Weekend or evening availability may be required
Benefits
- Competitive salary with performance-based bonuses
- Opportunity to help shape a growing hospitality brand’s guest experience
- Creative and collaborative team environment
- Health, dental, and vision benefits
- Dining discounts and employee perks
- Growth and leadership opportunities
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