Customer Success Consultant – Atlanta – QGenda – Atlanta, GA

Job title: Customer Success Consultant - Atlanta

Company: QGenda

Job description: Position type: Full time

Reports to: Supervisor/Manager, CS

FLSA Status: Exempt

Summary / Objective:

As a Customer Success Consultant, you will work with customers to define requirements and apply best practices to implement the QGenda solution aligned specifically to the customers targeted business outcomes. You will implement and train new customers towards stabilization and self sufficiency in QGenda and proactively collaborate and consult with customers to help them achieve maximum value, ensuring successful renewal.

Responsibilities:
• Adheres to all company policies, QGenda workflows, and time-entry requirements.
• Consistently manages Salesforce and QGenda platforms. This includes maintaining accounts, contacts, TaskRay Projects, and cases in Salesforce, and maintaining Staff Internal Fields in QGenda.
• Communicates to colleagues, direct supervisor, and other leadership within expected, reasonable time frames.
• Maintains a professional and positive attitude in all customer and company interactions, both internal and external.
• Manages customer reworks by developing a clear timeline for completion.
• Maintains proper internal and external communications to ensure all necessary parties remain aware of implementation goals and project timelines.
• Understands and addresses customer needs and pain points during Kick-Off and maintains appropriate documentation.
• Quickly identifies and escalates any potential risks to your project implementations.
• Ensures that automation, configurations, standardizations, and best practices are accurately completed on time to meet customer expectations.
• Leverages customer facing tools to further increase admin self-sufficiency by sending webinar trainings, tutorial videos, and resource center tools to reduce CS team workload.
• Maintains customer satisfaction by completing maintenance on time based on the customer requests.
• Proactively identifies inefficiencies and works with customer to develop solutions
• Monitors usage, identifies lack of product use. This includes monitoring for unpublished schedule, automation, requesting, swapping, and registered users.
• Acts as voice of customer by using feedback to escalate product and process changes.
• Capitalizes on upsell opportunities (TTCM, Insights, Room Management, Expansion, additional add-ons) if available and beneficial for customer. Communicates information to leadership or sales in a timely manner to ensure growth in revenue.
• Executes renewal process to identify if customer plans on renewing before invoice is sent.
• Identifies any possible customer health risks and works with supervisor on action plan to ensure customer renewal.
• Completes other duties as directed by a member of QGenda management/leadership.

Knowledge, Skills, and Abilities:
• Strong critical thinking and problem solving skills
• Demonstrates excellent written and verbal communication
• Excellent collaboration skills; works well under the direction of others and collaborates well with peers
• Able to successfully complete the SuccessCOACHING Level 1 and Level 2 program within the first year of employment

Requirements
• Fluent in English, US Citizen, & Excellent communication skills
• Able to learn, design, and implement customer requirements
• An upbeat & patient personality
• Ability to explain a concept in multiple ways
• Enjoys analytical problem solving
• *Note: Computer programming skills are NOT required
• Bachelors degree required, 0-1 years experience

This position is based in Atlanta, GA and requires up to 50% travel. We offer competitive salaries, ridiculously good benefits, and an extremely fun environment.

Follow us on Instagram for a peek inside our great company culture! (Instagram.com/QGendaLife)

PM21

Awards:
• 2021 - Top 100 Software Companies (The Software Report)
• 2021 - Best in KLAS
• 2021 - GA Fast 40
• 2020 - Deloitte Technology Fast 500
• 2020 - AJC Best Places to Work
• 2020 - Top 25 Software Sales Executives
• 2020 - Atlanta CFO of the Year
• 2019 - AJC Best Places to Work
• 2018 - EY Entrepreneur of the Year
• 2018 - Deloitte Technology Fast 500
• 2018 - Glassdoor Top 50 CEO

Compensation & Perks:
• Competitive Salary
• Bonus Eligible
• 401k Employer Match

Great Benefits & Culture:
• Full Health and Dental (QGenda pays 100% of the individual premiums)
• Employee-centric work culture
• 3 "Flex Hours" per week
• Relaxed vacation policy
• Company outings
• Costco membership
• Casual dress
• Opportunity to be part of a fast growing software company with hundreds of customers and thousands of users around the world.

Applicants must be currently authorized to work in the United States on a full-time basis.

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PI191620761

Expected salary:

Location: Atlanta, GA

Job date: Fri, 16 Sep 2022 04:46:17 GMT

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