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- Adhering to SLAs
- ITIL Processes awareness and adhering to
- Mentoring / Training Team Members
- Handling tickets / requests
- Perform root cause analysis
- Troubleshooting technical issues
- Defining processes and ensuring that the processes are adhered to
- Oversees and is responsible for successful completion of Installation, configuration and migration
- Ensure maximum uptime according to the SLA
- Understanding of Multi-geo support environment
- Responsible for building / maintaining a test environment
- Responsible for strategizing a backup plan and test plan for failure scenario
- Improves and maintains customer and employee satisfaction
- Suggests new technologies and design changes
- Monitoring and maintaining SLA requirements by the team members
- Planning Backup/Restoration Strategy for 24x7 operation support
- Suggesting patches/upgrades to maintain security level
- Testing / Auditing/processes as required from time to time
- Identify Skill gaps and plan for training / knowledge updating
- Assist / Plan / Procedure in Data centre consolidation efforts
- Perform H/W performance tuning and maintenance
- Day-to-Day reporting analysis tasks
- Vendor co-ordination followup Technical Requirements
- Installing, configuring and maintaining MQ Infrastructure
- Day to day MQ administration support tasks on Production servers Clustered environment
- Implementation of MQ Patch, Security policies
- Configuration for Workload management, High Availability systems using MQ Cluster and Veritas Cluster environment
- Implementation of recovery, backup procedures
- Perform Analysis of the MiddleWare Solution and recommend design improvements
- Having advanced knowledge about MQ on various OS - UNIX (AIX, Solaris, Linux), windows, mainframe
- Identify system performance bottleneck and fine tune the MQ Infrastructure for optimal performance
- Development of system management routines for new projects (Ex. monitoring tools - Qpasa)
- To work closely with development teams on the design and implementation of MiddleWare applications
- Troubleshooting Escalated Technical issues related to middleware Infrastructure
- Manage and assist the resolution of complex issues that span multiple Technologies and teams
- Perform Analysis of the issues, prepare Root Cause Analysis and recommend solutions for improvements.
- Capacity planning and fine tune system for optimal performance
- Performance Management fine tuning
- Experience in Disaster recovery planning, High availibility Design and Business continuity Soft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS word, Excel, MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCL s value and its methodology Other Skills / Experience
- Worked on Production systems
- Understanding MQ concepts with hands on Experience
- Experience with MQ Installation, Upgrades and Patching, Migration, Backup, Recovery
- Exp Apply Job!
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We're searching for a qualified Remote Hiring! Based in Remote, this position puts you in a prime location for professional and personal growth. This position requires a strong and diverse skillset in relevant areas to drive success. In recognition of your expertise, this position offers a salary of a competitive salary.
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Job description:Division/Department AppOps SBULocation List PRF #Job Title MQ Level 3Reports to No of positionStream : MQ Type of position: ListTitle ListLevel of MQ Admin ListGeneral DescriptionResponsibilities :-Apply To This Job