Urgently Required Order Management Representative – Gateway Fiber Operating, LLC
Order Management Representative - Gateway Fiber Operating, LLC - Wright City, MO - work from home job
Company: Gateway Fiber Operating, LLC
Job description: Job Title:Order Management Representative
Location:Wright City, MO
Start Date:Immediate
About Gateway:
Gateway Fiber is seeking an outstanding individual to fill the role of Order Management Representative. Gateway is a rapidly growing—private equity-backed—residential fiber broadband internet provider. As data requirements for residences and businesses continue to expand, Gateway is creating a leading, national fiber-to-the-home platform to serve this critical unmet need in our communities. Gateway provides a faster, more reliable internet paired with a simple pricing model and exceptional customer service. With the support of its financial sponsor, Crosstimbers Capital Group, the company is initially investing more than $150 million to build a future-proof network in Greater St. Louis and is actively developing plans to expand nationally.
Gateway’s Beliefs About People:
Gateway believes that people want to know they are cared for both professionally and personally while at work. We need a clear vision for where the company is going and how we can contribute to it. At Gateway, we look out for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared, and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the right tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business.
Expected Outcomes and Requirements:
- Gateway is hiring an Order Management Representative to play a critical role in supporting Gateway’s industry leading customer experience. The Order Management Representative will be integral in completing customer order entry activities in support of our goal of adding 100,000 residential & business passings per year. The Order Management Representative is expected to contribute in the following significant ways:
- Complete order entry activities in line with Gateway's process.
- Escalate order entry issues or irregularities to the Customer Service Manager.
- Research existing orders to ensure they originate from existing or future service areas.
- Generate weekly & monthly reports for Customer Service & Sales departments.
- Support Customer Service team with special projects, as needed.
- Respond to internal & external inquiries as necessary.
- The successful candidate will bring the following to the table:
- Have the capability to work 40 hours per week to complete assigned tasks.
- Excellent verbal and written communication skills.
- Strong follow-up skills, accuracy, and attention to detail.
- Exceptional attendance and punctuality.
- Familiarity with Microsoft Office Suite (MS Office-Word, Excel, Outlook) a plus.
- Must have flexibility in scheduling to meet the needs of the business.
- What’s in it for you?
- Seeing your work make a positive difference in the lives of our served communities.
- Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment).
- Locally owned, friendly, innovative company with high growth projections.
- Career development.
- To learn skills and participate in critical projects in all areas of the business.
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Order Management Representative - Gateway Fiber Operating, LLC - Wright City, MO - work from home job
Expected salary:
Location: Wright City, MO
Order Management Representative - Gateway Fiber Operating, LLC - Wright City, MO - work from home job
Job date: Sat, 21 Jan 2023 08:58:44 GMT
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Order Management Representative - Gateway Fiber Operating, LLC - Wright City, MO - work from home job
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