Urgently Hiring: Hybrid Call Center Representative
- Position at a Glance:
- Location: Remote
- Position: Hybrid Call Center Representative
- Company: Workwarp
- Start Date: Immediate openings available
- Compensation: a competitive salary
Description:
Job Description...
Department is tax specific
Take inbound calls regarding property tax related questions
Outbound calls for follow up with customer
Goal 40 calls per day; lengthy calls
Will receive faxes and emails that will require research and sent to appropriate lender/clients
Need to be able to use multiple screens and 5 - 7 applications. Will need to be able to use different lenders websites/applications and navigate from one lender to the next.
Calls get transferred over from lender
Ability to adapt to changes
Newer employees will work w about 3 lenders for calls
Use MSP and Blacknight application.
Comfortable with escalation calls and ability to deescalate
Skills:
Mortgage, Property tax, Call center, excel data entry, customer support
Additional Skills & Qualifications:
Call center required
Tax or mortgage call center preferred
Collections
Bilingual: Spanish or Mandarin a plus (additional $1 in pay)
Excel experience preferred
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
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