Immediate Hiring: Work at Home CSR
workwarp is actively recruiting for the role of Work At Home Csr-temporary! We believe in flexibility; this hybrid role lets you balance your time between our Remote office and home. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.
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Position: Customer Service Representative Location: Work at Home Terms: Full-time Temporary until April 16th or 17th, 2025 THIS IS A BYOD POSITION-YOU USE YOUR OWN EQUIPMENT. WE WILL NOT SET UP ANY INTERVIEWS UNTIL ALL THE ASSESSMENTS ARE COMPLETED. Pay: $16/hr TRAINING IS 2P-11P CSTIJoin Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities
 Assist customers with issues and concerns they are experiencing during the use of the product and/or service
 Document call-related information for auditing and reporting purposes
 Maintain and update customer information as necessary
 Upsell current customers on new or enhanced services
Qualifications
 High school diploma or GED
 Customer service experience is a plus
 Strong computer navigational skills
 Familiarity with Microsoft Office applications (Word, Excel)
 Excellent oral and written communication skills
 Exceptional listening/comprehension skills
 Professional and courteous
 Customer oriented
Work Environment
 Ongoing usage of phone and computer systems
 Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
 You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
 Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 5 Mbps.
Equipment Requirements
 Desktop/laptop computer should not be older than 3 years (no Chromebooks or MacBooks)
 Must be equivalent to an I5 or above with minimum of 8GB ram
 USB wired headset required (No phone Line)
 Hardwire Required: Ethernet Cord (No Wi-Fi)
 Windows 10 or 11
 Windows firewall enabled
 Microsoft Security Essentials and/or Windows Defender must be the ONLY Antivirus
 Software enabled or installed
Physical Demands
 Constant sedentary work
Benefits
 Health, dental, and vision coverage/HSA
 PTO
 Paid holidays and sick time
 Optional daily pay or weekly pay
 401K retirement plan
 Leadership programs
 Paid training and tuition reimbursement
 Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
 Employee assistance program
 Additional voluntary benefits
Next Steps
 Place an application
 Complete your online assessment
 Our team will review your application
 If selected to move forward, our team will follow up directly
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.
Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Apply Job!
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Join Our Team!
This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
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