Join Today: Account Specialist - UPS
Contribute to a meaningful mission at workwarp. We need a Account Specialist - UPS! This Remote position offers an immediate start for the right candidate. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.
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PURPOSEAs an Account Specialist, you will be a part of a dynamic, collaborative, and hardworking team. You are the customer advocate and will help our customers understand the many nuances of transportation and help troubleshoot issues if they arise. You will partner with our clients and coworkers to solve issues, effectively and creatively, while building relationships and providing support to help their business grow.
ESSENTIAL DUTIES/RESPONSIBILITIES
 Consistent Monday-Friday work schedule, no weekends. Hours are 10-7PM
 Communicate daily with both internal and external customers
 Maintain a high level of activity over the phone and through our CRM system
 Ability to research, identify and capitalize on profitable opportunities that are presented daily
 Ability to understand and consult customers in relation to fees, products, and services
 Ability to troubleshoot and support customers in navigating service disruptions
 Maintain an ongoing focus on creating positive and supportive customer experiences
 Ability to establish strong partnership with key executives and decision makers within each customer and territory
 Ability to collaborate with various support teams including sales and account management
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
 Previous experience working directly with customers
 Outstanding collaboration and communication skills at multiple levels
 Ability to work as a team
 Exceptional verbal and written communication skills
 Customer focused and solutions-oriented
 Commitment to continuous improvement
 Strong growth mindset with the willingness to learn and be coached
 Ability to adapt to an equivocal and fluctuating environment
 Robust prioritization, organization, and time management skills
QUALIFICATIONS/EDUCATION
 High School diploma or GED
 BachelorÂs degree in Communications, Business, Marketing, or other business-related fields preferred Apply Job!
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Are You the One We're Looking For?
If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
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