Join Today: Customer Service Advocate-Remote $19 hourly
An exciting opportunity awaits for a talented Customer Service Advocate-remote $19 Hourly! Whether you're in our Remote hub or working remotely, you'll be a core part of the team. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.
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Customer Service Advocate, $19/hour Contract to hire, Desired Start: 2/3/2025 Remote IL. 8-5 PM CST/9-6 EST Position Purpose: Serves as the first-line advocate who focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints. Previously known as Customer Service Representative or Call Center Representative. Responsibilities:  Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner  Mitigates and prevents complaints from being escalated to resolve in initial contact.  Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns  Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution  Maintains performance and quality standards based on established contact center metrics  Provides customer service in a high pace contact center environment over the phone, via live chats and emails  Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications  Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance Performs other duties as assigned  Complies with all policies and standards Education Requirement:  High School Diploma or GED Experience Required:  Call Center/Customer Service experience  Problem solving and critical thinking skills  Ability to multi-task working independently from home free of distractions  Ability to work with 4 or more systems Simultaneously  Interpersonal skills / Experience Preferred:  2-year call center experience  2 years claims experience  Medicaid Knowledge  Previous experience with Microsoft computer applications  Previous experience working remotely using multiple applications and screens Apply Job!Â
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If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
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