Join Today: Customer service at
We're looking for a reliable person to join us as a Customer Service At! Join our team in the heart of Remote and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary.
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OverviewAbout us :
At ibex, we focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber.
We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.
Headquartered in Washington, ., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.
About the role :
Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business.
The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.
Responsibilities
Your day to day will involve :
 Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
 Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
 Thoroughly and completely documenting all customer interactions.
 Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
 Educating on the usage and benefits of self-service tools.
 Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
 Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
 Responding to customer inquiries in a courteous and professional manner.
 Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
 Responding to and resolving internal and external complex customer inquiries.
 Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
 Taking ownership of the resolution and setting expectation for follow up.
 Ensuring resubmissions, stop payments, and voids are appropriately handled.
 Meeting or exceeding individual, department, and client specific goals.
 Understanding and adhering to all client administrative and contractual policies and procedures.
 Suggesting ways to improve the service delivery processes contributing to the success of the organization.
 Other duties as assigned.
Qualifications
Some things we consider critical for this role :
 High School Diploma or Equivalent
 2 years experience in a high volume customer service environment
 Experience in healthcare or related industry experience preferred
 Ability to multi-task using multiple applications simultaneously
 Ability to set-up computer equipment and troubleshoot issues with minimal assistance
 Professional verbal and written communication skills
 Ability to operate a computer and knowledge of Microsoft Office applications
 Strong organizational skills and attention to detail
 Ability to work independently and with a team
 Cooperative, professional and effective interaction skills
 Critical thinking and problem solving skills
 Ability to tolerate repetitive work without compromising accuracy and service levels
 Attend additional training as requested / deemed necessary
Preferred :
 Medical / Dental terminology knowledge experience
 Medicare / Medicaid knowledge
 Claims / Billing and coding experience
Ibex Benefits :
 Medical, Dental, and Vision insurance
 401(k) Retirement Savings Plan
 Paid Time Off
 Paid T-Mobile cell service
 $500.00 Employee referral program
 Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
Last updated : 2024-11-24 Apply Job!
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This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
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