Join Today: Manager, Customer Service
Be a part of something bigger. We're looking for a Manager, Customer Service! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort.
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JOB SUMMARYThe Customer Service Manager is responsible for the hiring, training, and supervision of the Customer Service Department. Responsible for developing, implementing, and maintaining department objectives. Manages sales support and account support functions within the department to ensure the highest level of customer satisfaction through various customer service activities.
RESPONSIBILITIES
 Develops and promotes the departmentÂs goals and objectives through the management of planning and supervising activities
 Develop, implement, and maintain department procedures. Analyze and identify changes to increase department efficiency and improved service
 Monitor and analyze CS effectiveness reports (daily, weekly, and monthly) to enhance department efficiency
 Responsible for overall order entry process  review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues
 Communicate sales opportunities to the Sales team in order to maximize sales penetration
 Hire, hold the team accountable, training, write schedules, manage CMP process and conduct 30,60,90 day reviews
QUALIFICATIONS
Education
High School Diploma or equivalent
Experience
3 years or more of customer service or call center experience
Skills
 Good communication skills
 Proved ability to communicate effectively to satisfy the customers needs
 Experience managing individuals, motivating, training and disciplining a staff
 Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus
 Bilingual English/Spanish a plus
 Ability to handle multiple tasks
 Strong organizational skills and ability to handle crisis situations effectively
 Good Operational knowledge of a distribution warehouse environment
Decision Making Authority
Most important decisions made fully independently:
 Weekly schedules, hiring (90%), job responsibility with-in department
 Customer credits under $500
 Incentive payout, change of procedure or implementation of a new procedure Apply Job!
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Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
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