Join Today: Support Specialist - Work from home

Job Highlights:

• Company: Workwarp
• Compensation: a competitive salary
• Start Date: Immediate openings available
• Location: Remote
• Position: Support Specialist - Work From Home

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### Job Description:

Lennar, a leading homebuilding company, is seeking a detail-oriented and enthusiastic **Support Specialist** to join our dynamic team. This part-time, work-from-home position is perfect for entry-level candidates eager to start their careers in a fast-paced environment. As a Support Specialist, you will play a pivotal role in providing exceptional customer service and operational support to various teams within the organization.

### Responsibilities:

• **Customer Support:** Respond to customer inquiries via phone, email, and chat, providing timely and accurate information regarding Lennar’s products and services.
• **Issue Resolution:** Troubleshoot and resolve customer complaints and issues with patience and confidence, ensuring a positive experience for customers.
• **Team Collaboration:** Work closely with other departments to gather information and provide insights that enhance overall customer support strategies.
• **Documentation:** Maintain accurate records of customer interactions in our CRM system and ensure all necessary follow-up is conducted in a timely manner.
• **Product Knowledge:** Develop a strong understanding of Lennar’s offerings, policies, and processes to effectively assist customers.
• **Feedback Loop:** Collect customer feedback and relay pertinent information to relevant departments to drive improvements in service delivery.
• **Special Projects:** Assist with special projects and initiatives as directed by management, exhibiting reliability and flexibility.
• **Training Participation:** Participate in training and development programs to improve knowledge and skills relevant to a support specialist role.
• **Change Adaptability:** Embrace and adapt to changes within the working environment, demonstrating resilience and a proactive approach to problem-solving.

### Requirements:

• **Education:** High school diploma or equivalent; some college coursework in a related field is preferred but not required.
• **Experience:** No prior experience is necessary; we are looking for candidates who display eagerness to learn and grow within the organization.
• **Confident Attitude:** Must possess a confident demeanor, enabling you to engage effectively with customers and colleagues alike.
• **Reliability:** Proven reliability in attendance, follow-through on tasks, and commitment to team goals.
• **Soft Skills:** Strong teamwork and leadership abilities, empowering you to contribute positively to group projects and initiatives.
• **Communication Skills:** Excellent verbal and written communication skills to interact effectively with customers and team members.
• **Technical Skills:** Proficient in using computers and various software applications; familiarity with CRM software is a plus.
• **Time Management:** Ability to manage time effectively and prioritize tasks in a remote work environment.

### Benefits:

• Travel opportunities to various Lennar locations and events.
• Life insurance coverage for added peace of mind.
• Eligibility for paid overtime, providing additional earning potential.

### Working Environment:

In this role, you will thrive in an environment that embraces and navigates change seamlessly. The ideal candidate is adaptable, open to new ideas, and driven by a desire to provide exceptional support.

### Deadline to Apply:

Please submit your application by **October 27, 2024.**

### Equal Opportunity Statement:

Lennar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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We look forward to finding our next Support Specialist who will help us continue to deliver exceptional service to our customers while growing within our innovative team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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