Technical Service Specialist, CRM - Night Shift (Remote)
Seeking a new challenge? This is the perfect opportunity to grow as a Technical Service Specialist, CRM - Night Shift! This role in Remote not only offers a great job but also a vibrant community. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary.
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Employer Industry: Medical TechnologyWhy Consider This Job Opportunity...
 Competitive salary up to $(amount)
 Opportunity for career advancement and growth within the organization
 Remote work option with reliable, high-speed internet access required
 Inclusive and diverse work culture that values individual contributions
 Chance to drive innovation in medical technology and solutions
What To Expect (Job Responsibilities)
 Review Cardiac Implantable Electronic Device data and provide quality analysis
 Provide accurate technical information and support to callers
 Document and report customer contacts and complaints for tracking and trending
 Train others on non-technical aspects of the job and technical training
 Answer incoming calls and assist callers with device interrogation
What Is Required (Qualifications)
 Bachelor's degree required
 Minimum of 2 years of experience, or advanced degree in lieu of experience
 Experience with reading and interpreting device diagnostics
 Field sales or clinical specialist experience with cardiac devices
 Call center or customer service experience
How To Stand Out (Preferred Qualifications)
 Remote Monitoring experience with Carelink and/or Carelink Express website
 Knowledge of FDA/GMP/MDR device regulations
 Advanced verbal and written communication skills
 Analytical/critical thinking skills/experience
 Time management skills
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