Urgently Hiring: Customer service agent
Core Information:
- Location: Remote
- Position: Customer Service Agent
- Start Date: Immediate openings available
- Company: Workwarp
- Compensation: a competitive salary
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Description IntroductionCareCar is a non-emergency medical transportation company looking for a highly motivated Trip Assignment Specialist to work evening shifts Monday (night) - Friday (night) (11 : 30pm to 8am PT) remotely from home...
Description
The Trip Assignment Specialist is primarily responsible for assigning trips to dispatchers and Care Partners on a nightly basis.
In addition, the Trip Assignment Specialist will occasionally answer calls and coordinate trips which come in during the evening hours.
Responsibilities
 Assign trips to dispatchers in the Health-E Rides system (approx 700-900 per night)
 Build dispatchers daily schedules with breaks and lunches taken into consideration
 Determine which dispatchers are eligible for certain trips based on the language spoken by the member
 Stack trips to contracted Care Partners
 Answer inbound calls from members during evening hours
 Coordinate evening trips as they come in
 Assist with Care Partner related administrative tasks such as payment processing
 Assist with Level 1 administrative tickets in Zendesk
Requirements
 Healthcare experience preferred
 Consistently reliable and able to work evening shifts
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Last updated : 2024-09-19 Apply Job!
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