Urgently Hiring: Virtual Assistant / Airbnb Customer Support for
Propel your career forward by joining our team as a Virtual Assistant / Airbnb Customer Support For Short-term Rental Company  Contract To Hire! An immediate start is available for this Remote-based position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort.
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We are looking for an individual to manage and assist with our short-term rental company, Citizen Nomad.Role...
The role is property management platform management and guest communications, housekeeping coordination, arranging amenities, etc. as well as address guest issues and resolve them in a timely and efficient manner, process reservations, and provide accurate information about the properties and neighborhoods guests are visiting,
Note: This job will not require you to be on the job at all times, but will require you to be available when needed.
Required
Skills/Qualifications
- 2+ years of customer service
- 2+ years of vacation rental customer service or hotel experience
- Must be available to work during normal U.S. business hours
Preferred
- Experience with Airbnb customer service
- Ability to work with multiple technology platforms in a fast pace environment and learn new technologies as needed.
Key job responsibilities
- Guest and reservation management
- Virtual property management
- Cleaner management, scheduling, and coordination
Success Metrics:
- Maintain a quick response rate to all inquiries
- Resolve all guest issues with a high sense of urgency in less than 3 hours or ASAP
- Contribute to a review rating of 4.8 or higher
Additional Skills/Qualification
- Tech Savvy
- Strong verbal, written and reading of the English language
- Extreme attention to detail
- Outstanding customer service
- Excellent typing including speed and accuracy
- Creative problem solver
- Independent thinker
- Strong decision-making skills
- Excellent at following directions
- Conflict resolution experience If you are interested in applying for this position please reply and incorporate the word "Citizen Nomad" into your response Apply Job!
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Simple Application Process
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