[Work From Home] Virtual Apron Design Specialist - Closets
Level up your career with a new role at workwarp as a Virtual Apron Design Specialist - Closets! This role is 100% remote, giving you full control over your work environment. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary.
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Position Purpose: The Virtual Apron Design Specialist is part of the Virtual Apron Selling team that supports helping customers with their projects. This role has the ability to engage and support customers on-line, in home, and in the store virtually. The Virtual Apron Design Specialist is responsible for providing tailored suggestions and solutions through consultative selling and visual merchandising presentations that inspire our customers. Additionally, this role is responsible for creating, maintaining and improving customer relationships while interacting with associates and customers on a daily basis during sales and product inquiry transactions. The Virtual Apron Design Specialist is also responsible for qualifying new customers, designing and customizing projects using various configurators according to customer needs, creating quotes for new projects, obtaining payment, and ensuring a consistent differentiated customer experience. Key Responsibilities:  75% Sell - Helping to manage a positive customer experience and deliver the right product for the right price  15% Customer Service - Answer store associate calls, leveraging product knowledge and training materials to help in store associates work with customers on closet projects  10% Other - Perform other duties as required by management Direct Manager/Direct Reports:  Typically this position reports to Manager, Contact Center  This position has 0 direct reports Travel Requirements:  Typically requires no travel. Physical Requirements:  Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. Working Conditions:  Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications:  Must be eighteen years of age or older.  Must be legally permitted to work in the United States. Preferred Qualifications:  Working knowledge of Microsoft Office Suite  Excellent written and verbal communication skills  Previous customer service contact center experience or retail sales experience in closet design  Consultative selling experience, ability to drive sales  3+ years Design and Retail, Specialty Retail, Outside Sales or Trade Experience  Knowledge of how to configure designs in CAD type systems Minimum Education:  The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education:  No additional education Minimum Years of Work Experience:  5 Preferred Years of Work Experience:  No additional years of experience Minimum Leadership Experience:  None Preferred Leadership Experience:  None Certifications:  None Competencies:  Action Oriented  Tech Savvy  Customer Focus  Organizational Savvy  Prior customer service and sales experience selling closets  Strong verbal and written communication  Strong computer skills including MS Office Suite and other related computer systems  Must adhere to work schedule  Passion for providing customers excellent service to meet their unique needs  Exemplary organization skills  Ability to perform responsibilities of the role with minimal supervision Apply Job!Â
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