Part time REMOTE Customer Service Representative
We're looking for a high-impact individual to join our team as a Part Time REMOTE Customer Service Representative! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. We believe in rewarding talent. The total rewards package for this role includes a competitive salary.
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FLEX HOURS POSITION AVAILABLE / WORK FROM HOMEDex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are looking for part-time, remote Service Support Representative to handle Tier 1 customer calls...
Up to 30 hours per week. We provide all tools needed to Work From Home for this role! Starting pay $20 per hour!
 MUST HAVE RELIABLE INTERNET CONNECTION
What youÂll do:
 Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts.
 Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone.
 Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times.
 Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently
 Track, route, and escalate unresolved issues to Management
 Remain current on constant process updates and technology used within the company
 Perform duties with awareness and in accordance with the organization's policies and applicable laws
 Performs other duties as directed by management
Your Qualifications:  High School Diploma  MUST HAVE RELIABLE INTERNET  Experience in a call center environment a plus.  Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems  Ability to empathize with customer is critical  Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment  Possess organizational and time management skills  Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills  Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion  Ability to navigate through multiple systems  *This part time position is not eligible for medical benefits. The position does receive holiday pay based on the hours worked per day.
Salary Range
$20 per hour
Special Considerations
Part time, flexible hour to be determined on a case by case bases Apply Job!
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