[PART_TIME Remote] Mid-Level Application Support Specialist
Let's build something amazing together. We're looking for a Mid-level Application Support Specialist! This role in Remote not only offers a great job but also a vibrant community. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary.
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Employer Industry: Federal Technical Support Services- Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive total rewards package, including medical, dental, and vision insurance
- Paid parental leave and immediate vesting in the 401(k)
- Earned bonuses and awards, along with professional training reimbursement
- Supportive and collaborative work environment
- Flexible work arrangements with a fully remote position
- What to Expect (Job Responsibilities):
- Enhance and develop a comprehensive knowledge base for client-owned applications
- Design and deliver engaging training programs for staff on Salesforce and Amazon Connect functionalities
- Provide expert-level support for Tier 1 and Tier 2 incidents involving relevant applications
- Serve as an escalation point for common application issues and prioritize issues appropriately
- Utilize chat and soft phone features to assist customers with inquiries regarding agency mission systems
- What is Required (Qualifications):
- Minimum of 2 years of relevant work experience with Salesforce and/or Amazon Connect
- Demonstrated experience in developing knowledge articles and creating staff training
- Proven skills in delivering exceptional customer service
- Proficient technical skills with Salesforce, Amazon Connect, and web-based applications
- Exceptional interpersonal and communication skills
- How to Stand Out (Preferred Qualifications):
- Prior experience in a technical support environment, specifically Tier 1 and Tier 2
- Superior organizational skills with the ability to manage multiple projects/tasks
#FederalSupport #TechnicalSupport #RemoteWork #CareerGrowth #DiversityInHiring
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Apply Job!
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If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
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