[Remote-Position] Junior Tech Support Specialist
Position at a Glance:
- Position: Junior Tech Support Specialist
- Company: Workwarp
- Location: Remote
- Compensation: a competitive salary
- Start Date: Immediate openings available
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Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.WeÂre looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
Working hours: 5 days shift (Mon - Fri): 11 am - 7 pm EST.
Primary Responsibilities
 Understanding our banking software and apps in-depth
 Coordinating with software technicians, technical support, and developers as needed
 Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
 Handling technical processes and the ability to explain such processes to less-technical people
Requirements
 Excellent written and spoken English
 Ability to establish good working relationship with customers
 Solid troubleshooting ability
 Ability to learn technical skills quickly
 In-depth learning and understanding of our mobile and online banking products
 Coordination with developers to investigate and diagnose issues
 Ability to manage a dynamic work load with many concurrent tasks
 Managing, monitoring, and improving the quality of the tech support process
As Plus
 Experience in banking live-chat would be a huge asset
 Experience in technical support
 Experience with a Dialogflow
 Experience with various mobile phone platforms, especially iOS and Android
 Project management experience
 Working directly with US-based customer
 Knowledge of US banking system
Our Benefits
 Fully remote work
 Long-term employment
 Competitive salary
 Community of practice, regular knowledge sharing among colleagues
 Internet compensation (50$ per month)
 Friendly and easy-going international team and colleagues. Apply Job!
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