Immediately Require TM & Online Operations Specialist in Lakewood, WA
Job title: TM & Online Operations Specialist
Company: Umpqua Bank
Job description: Umpqua Bank is a publicly traded financial holdings company, headquartered in the Pacific Northwest with 6,000+ employees, which offers banking services to customers throughout the nation. It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.
We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.
About the Role:
We are seeking a highly motivated and detail-oriented individual to join our banking team as a TM & Online Operations Specialist I. This crucial position will be responsible for efficiently executing operational tasks related to Consumer and Business Online Banking and various Treasury products. The successful candidate will also play a key role in developing and documenting procedures for these tasks to ensure operational efficiency and interdepartmental collaboration.
- Provide exceptional customer support to internal partners using and maintaining the Consumer and Business Online Banking platform and Treasury products.
- Address escalated customer inquiries and issues promptly, demonstrating a high level of professionalism and responsiveness.
- Assist in the Development and maintenance of comprehensive procedural documentation for all operational tasks related to Consumer and Business Online Banking and Treasury products.
- Assist in the regular review and updates of procedures to reflect changes in policies, regulations, and technological advancements.
- Work closely with internal stakeholders to ensure alignment between operational processes and documented procedures.
- Support the operations of various Treasury products, including but not limited to cash management, special depository services, payments, and collections.
- Assist in processing transactions accurately and efficiently, adhering to established guidelines and internal controls.
- Monitor transaction activities to detect and prevent fraudulent or duplicated payment activity.
- Handle the daily operational tasks related to Consumer and Business Online Banking, including user administration, access controls, and troubleshooting technical issues.
- Monitor online banking activities, ensuring smooth functioning of systems and addressing anomalies in a timely manner.
- Collaborate with the IT team to identify and resolve technical issues affecting the online banking platform.
- Identify opportunities for process improvement and operational efficiency, making recommendations to management and participating in implementation efforts.
- Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes.
- Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations that apply to your position.
- May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
- High school diploma or equivalent
- Banking experience in branch and/or back room operations
- Ability to track and organize multiple tasks
- Strong attention to detail
- Strong communication skills, both written and oral
- Excellent client service skills
- Team player with strong interpersonal skills
We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $22.72-$29.81, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Our Commitment to Diversity:
Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email:
To Staffing and Recruiting Agencies:
Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.
Expected salary:
Location: Lakewood, WA
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