Remote - Medical Call-Center Agent - Contract to hire
Interested candid must attach Re.sume for this positionSpends a significant portion of the day communicating directly with customers, via telephone, to schedule appointments according to established guidelines. Communicates with patients or referring physicians to schedule exams and gather all pertinent data. Responsible for maintaining confidential records on new and existing patients. This is a... medical call center.
Responsibilities
Answers incoming calls to schedule appointments.
Knowledge and basic understanding of radiological procedures performed.
Arranges appropriate date/time based on patient needs and exam being scheduled. Use policies and guidelines provided to schedule various exams.
Explains the procedure and answers general questions about the exams.
Gives preparation instructions for all exams.
Gathers necessary medical information and follows guidelines about how the exam may change based on the information gathered, based on the exam being scheduled.
Requirements
High School Diploma or GED.
One to three years of experience in a healthcare or high volume call center environment.
Medical terminology experience for radiology procedures is preferred.(Resume required
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