Customer Service Representative | RemotelyHR | Remote AMER
We are excited to announce a great career opportunity for the position of a Customer Service Representative, posted on behalf of PoolLogic.
PoolLogic is a premier pool cleaning company committed to ensuring that both residential and commercial pools remain pristine and secure. Through its innovative pool maintenance strategies and outstanding customer service, the company has established a strong reputation for excellence within the industry. As the company continues to expand, it seeks skilled individuals to join the team and uphold its high standards of customer satisfaction.
PoolLogic is seeking a dedicated Customer Service Representative to join the team in a fully remote position. Serving as the voice of the company, this role is essential in ensuring that customers have a positive experience with the companys services. This is a contractor position.
Responsibilities: Handle customer inquiries via phone, email, and chat regarding pool maintenance, scheduling, and services ... Resolve customer issues efficiently and professionally Maintain accurate records of all customer interactions Collaborate with pool technicians and other departments to address complex customer needs Contribute to improving customer service processes and policies
Key Requirements: Fluent, near-native level spoken English Availability to work US business hours Strong communication and problem-solving skills Experience in customer service or related field Proficiency with common computer applications and ability to learn new software quickly
Requirements
Bachelors degree preferred, but not required
1-2 years of customer service experience
Excellent verbal and written communication skills
Strong attention to detail and ability to multitask
Self-motivated with the ability to work independently
Knowledge of pool maintenance is a plus, but not required training will be provided!
Benefits
Work from the comfort of your own home
Flexible work schedule
Professional development opportunities
$6-$8/hr depending on experience
If youre passionate about delivering exceptional customer service, have a friendly demeanor, and thrive in a remote work environment, we want to hear from you! Join the PoolLogic team and help keep customers pools crystal clear and their satisfaction levels high.
About the company
Simple, affordable, outsourced HR services for small & mid-sized businesses
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