Customer Support Agent - Work From Home
Employer Industry: Telehealth Services
- Why consider this job opportunity:
- Competitive salary with flexible hours
- Fully remote position, allowing work from anywhere in the U.S.
- Opportunity to contribute to the success of therapists and improve patient care
- Collaborative work environment with cross-functional teams
- Chance to drive continuous process improvements based on therapist feedback
- What to Expect (Job Responsibilities):
- Manage day-to-day therapist questions and requests through a shared mailbox and various support channels (SMS, phone, emails)
- Provide support to therapists to ensure their success along the treatment journey
- Share feedback and insights with the team on common themes expressed by therapists
- Collaborate with cross-functional teams to enhance processes
- Document knowledge bases and saved responses for improved patient service
- What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Exceptional written and verbal communication skills
- Ability to manage multiple support channels effectively
- Strong problem-solving skills to address therapist inquiries
- Experience in customer service or a related field
- How to Stand Out (Preferred Qualifications):
- Experience in a telehealth or healthcare-related customer service role
- Familiarity with documentation and knowledge management systems
- Ability to identify and analyze process improvement opportunities
- Strong interpersonal skills for effective collaboration with team members
#Telehealth #CustomerSupport #RemoteWork #ProcessImprovement #Healthcare
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