Account Service Manager Sr - Carelon Payment Integrity Commercialization
About the position
The Account Service Manager Sr. at Elevance Health is responsible for advanced account management and strategic planning for major accounts within the Carelon Payment Integrity division. This hybrid role requires the candidate to provide leadership for assigned accounts, ensuring compliance with contractual obligations and maintaining strong relationships with clients to enhance satisfaction and retention.
Responsibilities
?? Provides strategic planning and account management for large accounts.
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?? Directs and manages the administration of contractual requirements and obligations.
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?? Manages the new and renewal implementation process for accounts.
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?? Interfaces with operations to ensure smooth delivery of services.
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?? Maintains ongoing account relationships at multiple levels throughout the customer's organization.
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?? Makes recommendations for improvements to meet customers' expectations.
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?? Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.
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?? Provides both on-site and off-site account management, including interpreting plan design and resolving inquiries.
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?? Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client.
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?? Coordinates open enrollment meetings, renewal process, and training sessions.
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?? Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.
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?? Provides guidance or expertise to less experienced account service managers.
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?? Makes routine account visits.
Requirements
?? Experience in account management or a related field.
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?? Strong strategic planning and organizational skills.
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?? Excellent communication and interpersonal skills.
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?? Ability to manage multiple accounts and projects simultaneously.
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?? Proficiency in reporting and data analysis.
Nice-to-haves
?? Experience in the healthcare industry.
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?? Familiarity with contract management and compliance.
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?? Knowledge of benefit design and claims resolution.
Benefits
?? Work from home options available.
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?? Flexible scheduling options.
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?? Health insurance coverage.
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?? 401k retirement savings plan.
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