Technical Customer Support Specialist - Work from Home Opportunity
Overview
About Us
Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
Autonomous - We encourage and trust your decision making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matters
Inclusive - Everyone is Included and everyone wins
We work hard and party even harder.
About the job
We are looking for talented customer service specialists, passionate about customers to join our team.
We are currently hiring for this remote work from home opportunity for the provinces of Alberta AB, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan.
Qualifications
Associates degree or certification from an accredited program for technical and/or clinical education required
Experience with the use of electronic documentation systems required
2 years in technical or clinical/medical based device support roles
Previous contact centre experience is an asset
Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
Must be at least 18 years old
Excellent communication/comprehension skills
Ability to type 30 wpm and successfully pass our language/grammar screening
Excellent home internet hardwired wifi connections are not permitted
Responsibilities
Provide first level technical solutions in regards to installation, operation and maintenance of products.
Answering inbound customer queries.
Build and maintain positive customer relations by offering personalized solutions.
Ensure requests are handled appropriately by coordinating with various functions within the company
Schedule service calls and follow up with customers/clients
Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
Responsible for accurate data input using prescribed applications
Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer
Apply Job!